FAQ

FREQUENTLY ASKED QUESTIONS

How long does delivery take?

UK orders are estimated to arrive within 7–9 working days after dispatch. Delivery times can vary depending on the carrier and circumstances outside our control.

Where do you deliver?

We currently offer delivery to the UK, with additional international delivery options where available at checkout.

Can I return an item?

Please see our Refund & Returns Policy for information about returns and your consumer rights.

Can I exchange an item for a different size?

We do not offer exchanges simply because an item does not fit. Please check the available size information carefully before placing your order.

This does not affect your statutory consumer rights.

What if my order arrives damaged or incorrect?

Contact us as soon as possible with your order number and photographs of the issue. We’ll review the problem and provide the appropriate next steps.

How can I contact ST Authentics?

Use our Contact page to get in touch with us regarding an order or any other enquiry.

Do you restock sold-out products?

Some products may be restocked, while others may be limited. Follow ST Authentics on our social channels for updates on new arrivals and restocks.